Shipping and Returns


shipping and returns

Free delivery from € 80 purchase

 

 FRANCE
  lettre suivie colissimo
 Delay  2/4 days  48h
 Order < 80€  3,50€  6.10€
 Order >= 80€  offered  3.00€

 

OVERSEAS
  lettre suivie colissimo
 Delay  5/15 days  5/10 days
 Order < 80€  3,50€  12.95€
 Order >= 80€  offered  6.95€

 

EUROPE
  lettre suivie colissimo
 Delay    5/15 jours
 Order < 150€    15.00€
 Order >= 150€    7.50€


*These rates include packaging, handling and postage.

fast processing :

After confirmation of payment, the order processing time is maximum 48 hours (except special orders and product replenishment), plus the transit time of the Post.

NOTE :

Warning! : If your order also contains articles available, sending will be made only in the delivery of the products and custom commands in restocking. To receive other items available in 48h, you will need two separate commands.

PAYMENT BY CHEQUE: delivery 4-15 working days. This estimate includes the time of receipt of your payment in the bank, preparing and sending your order. These times can be variable. Being dependent on postal and banking deadlines, so we do not give you an estimate to the day.

PRODUCTS IN OUT OF STOCK: Delivery 7-45 working days. The deadlines vary (for details see product pages). We contact you to give you the delivery of your article.
 

! OUR PACKAGES AND OUR PRODUCTS ARE WELL PROTECTEDs !

Deliveries are made to the address specified in the order within the geographical limits specified above. The risks are your responsibility once the order has left our premises. Any objection relating to an injury sustained during transport must be made by reasoned complaint, a copy will be sent to à LES ATELIERS DE LLULE 15 rue de Neufmontiers 77124 Penchard or via mail llulecreation@gmail.com or our contact at the store, and to the carrier within three days from delivery. Delivery times are indicative and include order processing and shipping. The buyer has a right of cancellation in case of delay of more than 30 days, refunds of products or services and the costs of the 1st shipment take place on receipt of the return of full control in its original condition. The seller assumes no liability for breach of contract due to force majeure (strike, fire, flood ...).

returns

Buyers benefit from a withdrawal period of 14 days from the delivery of their order to return the product to the seller for exchange or refund (return postage to the customer). Before any return, the customer must first contact Customer Service Shop by email ( here ) to give the reason for return. Returns are to perform in the complete original state (packaging, accessories, instructions ...) for marketing in the new state. Warning! This right does not apply to customized products on demand, they can not be returned or exchanged. Returns must necessarily be made by registered or tracking mode (AR letter Max ...). The costs of the return are the responsibility of the sender. No returns sent postage due will be accepted by the shop. In consideration of respect for the above procedure, llulecrea.com undertakes to exchange or refund the product within a maximum period of 14 days following receipt of the returned merchandise.

Eshop www.llulecrea.com
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